The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. These are the main reasons as to why your Hue light bulb is not responding. The molex cable is what powers the light on the strips. Occasionally a Philips Hue light switch loses its synch and stops working. Change the channel and make sure your lights are on while doing this. Google Home has become one of the main gadgets in today’s world. I can turn off and on and change light level but not color change?? 2. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. Here's a quick fix. You can use a Hue dimmer without a bridge to reset bulbs. The arrow on the connection cable should be pointed to the +5V on the strip. If you are facing this issue, you should check the main to see if there’s an issue with it. I can use the names of the individual bulbs, but nothing else. The fourth light shows that the Hue app has control of the lights. However I'm having major problems with the Home app. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. In addition I also added 1 non Hue power switch (that is HomeKit enabled). Once you have done this the Philips Hue bridge will be able to discover and connect to them. Firstly, take your Philips Hue lights, connect them and turn them on. Be sure that the SATA power is properly connected as it is what provides power to the LED strips. To do this, exit out of CAM and unplug all the strips from the HUE+. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. Connecting your Hue Bridge to your network. Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. By default, all Philips Hue starter kits contain a Philips Hue bridge. Check that you are using only NZXT LED strips or AER RGB fans. Check the switch Tap on Help icon (question mark) on top right corner. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. I got a new A19 bulb and it will not change color? Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. Try using a different connection cable to connect the strips to the HUE+. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Can the LED strip that comes with the original HUE work with the HUE+? Hello I just got the Philip hue, and I love it. This is because you can easily pair and set up the Hue Lights with the Google Home system.. The fourth light shows that the Hue app has control of the lights. As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. Enter serial number of the hue bulb you’re trying to connect. All of my Hue Motion Sensors would also stop responding. all, getting the hang of homey and I love the way flows make me feel Like I am only limited by my own imagination. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application. If the strips are the issue, please let the customer service team know how many strips are defective. The first light means the bridge is receiving power. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. Can anyone help? If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. Why are my lighting settings blocked in NZXT CAM? Repeat this for all the strips. If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. All of a sudden our Vera won’t control our Hue lights. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while they’re really useful and work great most of the time, users can still have problems with them. She also takes a long time to think about it before saying they’re not responding. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Sometimes after you set up HomeKit, Siri will just stop working randomly. If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Also where can i purchase more of these LED strips? If any of the light does not light, then you need to reconnect the bridge again. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Any suggestions? Ry Crist March 13, 2015 1:04 p.m. PT Try each strip individually and see if any of them are defective. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. Your email address will not be published. You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. Make sure that the molex is properly connected. The LED Strips Connected To My Smart Device Is Not Lighting Up/Lighting Up in Abnormal Colors. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. The serial number is printed on the bottom part of the hue bulb. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Make sure that your hue bridge lights are solid and not flashing. The third light shows that your bridge has internet connectivity. The Hue light is now added. I've done a reset of everything, but it didn't fix it. When I … One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. Check if all the strips are properly aligned. In order to troubleshoot connections with your hue bridge, there are a few things we check first. The lights themselves will almost certainly work manually; if they don’t, the bulb probably needs to be replaced. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. Then plug one strip into the HUE+, and start CAM. 3. … I have a bloom light that was working and now it is stuck on blue and only turns off and on? HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Community Playground. Check if all the strips are properly aligned. Try the following troubleshooting tips to resolve the issue. Bridge Too Far Away From bulbs If a Hue bulb is unresponsive, look for flashing lights on the Hue hub and restart it if needed. You cannot connect both LED strips and RGB fans on the same channel. Make sure to have only LED strips OR RGB fans connected on each LED channel. Philps hue suddenly not responding. How to Resolve Hue Lights Not Responding to Google Home? If any of the light does not light, then you need to reconnect the bridge again. I've been through the forums and it seems like they are temporary fixes. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. June 2018 edited June 2018 in Devices. If you are using any extension cables check those as well. Sometimes a device will respond from the manufacturer's app when not responding from the Home app. Check and see if the strip appears in CAM and the LEDs can be controlled. The bulb is too far from other Hue bulbs. Seems all the Hue bulbs are not changing color, I also have the BR#) bulbs that are not changing color also? HUE lights not responding properly (Homeykit) Hannes85 Member. If found just assign it to your room again and it should work as intended. Help Can I control more than one hue + in my system and how can I designate which hue + is what? Bulbs must be within 40 to 60 feet of the bridge. Home › Forums › Hue Forum › Hue motion sensor issues Search for: Then select your bridge by clicking the ‘i’. Philips Hue has added a new feature in its app that now allows users to prevent their Hue lights from turning on automatically after a power outage. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. 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