I'm very disappointed in this product and will never buy from your shop again. We have already started a warranty claim for you, and we will be in touc... Read more, thanks for the help of Ryan and shop manager. The top layer has separated in parts like a big bubble on the surface . MAJOR improvement that I noticed immediately. Unfortunately as we do not offer a change of mind return for mattresses. My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team. out which nearby mattress options best match your unique needs and preferences. Its spring system has a nice level of responsiveness and edge support is sound. Unfortunately as we do not offer a change of mind return for mattresses. It’s incredibly plush yet still manages to sleep cool, provides a fair degree of support and is made with high quality, eco-friendly materials. We would really like to see if we are able to assist. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day.Can anyone give me idea what to do? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team. Regards Annie and the Fantastic team. I wouldn't even use it as a spare. Would you be able to send through your order and contact de... Read more. fantastic Furniture no longer sell this brand which is good for future customers. this with you as Cash Back. If I have no joy in a very timely manner I will take it to the ombudsman and office of fair trading as there is substantial evidence of this mattress being of poor quality with all of the reviews I knew after the first night it was a very poor mattress but since Fantastic Furniture has this no exchange/no refund policy on mattresses therefore I tried to convince myself that I would get used to sleeping on it. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. Hope this helps! Your screen name will look like: now i am contacting fantastic furniture through email to get a refund. Thank you for sharing your experiences w... Read more, I would also like too say thankyou to your staff at the Thomastown store, especially Angelo, for not being pushy, being friendly & polite, & with a smile. Thanks for getting in touch! We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). I experienced the same issues. The best mattress can take many forms - a mattress in a box, a foam mattress, or a firm mattress. Reading the reviews on this mattress it looks like people have a lot of issues with this mattress and also the warranty process. Real working modular box spring with more wire and an additional wood slat for superior support and shock absorption to help extend the life of the mattress. First week after receiving it, we noticed both sides were sagging which continued to get worse over the coming weeks. Learn more », Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Its sags everywhere, I wake up in agony every morning. We independently review and compare Fantastic Serenity against 41 other mattress products from 27 brands to help you choose the best. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. Write a review on ProductReview.com.au! The sinks are quite visible where i sleep. Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. The reviews inform you which product is the most comfortable, which one is durable and which one offers therapeutic and ergonomic sleep. Overall Verdict. We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). In the manufacturers warranty doc...Read more, Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purcha... Read more, After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. i wished i read the reviews. Our email address is rev... iews@fantasticfurniture.com.au Regards Annie and the Fantastic team, Wake up like a zombie and spending money on chiro. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. 109 ratings + 3 reviews). Could fantastic furniture respond to this review please so it can be seen publicly? Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. Lower back, hips, legs. What's GoodBed? Hi Kerry! Many mattress stores have displays that allow you to try. GoodBed code must be obtained prior to purchase. Today is 4/10/18 and I cannot take sleeping on this mattress any longer. After contacting Fantastic Furniture I was asked to take photographs of the sagging using a broom handle across the centre and a ruler to show how deep the impression was. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. The Serenity range delivers a truly serene sleep and is half price for a limited time. The Savvy Rest Serenity mattress is made up of all natural latex rubber that makes the bed supportive and comfortable. Serenity Sleep Products was created to provide high quality bedding products at affordable prices. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. Ethan Allen poor quality mattress Jul 09, 2013 @ Pissed Consumer From reading other reviews I notice this is a common issue. Companies can't alter or remove reviews from ProductReview.com.au. Would you be able to send through y... Read more. Would... Read more. However, the Serenity Queen Mattress Plush has been the absolutely worst purchase we have ever made HANDS DOWN!! No product or brand confidence. I loved the thickness and the 20 year warranty. This is like sleeping on a worn out 50 year old mattress. Your N from City, ST. Open the message and click the link to access your account. I have yet to contact the store as I have read on their website that their are no refunds on mattresses which I find extremely disappointing as it is less than 2 weeks old and you can already tell how poor of a mattress this is! recommended by 80% We'd really like to get in touch so we can assist. Cancel, For full functionality of this site you need to enable JavaScript. Please send them through to reviews@fantasticfurniture.com.auRegards Annie and the Fantastic team, This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Do you have a Ethan Allen Serenity Plush mattress? Stores pay GoodBed an advertising fee, and GoodBed shares Especially after the fact... of it not even being 3 months old and such a bag sag already. My back, neck and hips are aching. The Serenity Plush does offer two sides for temperature control. Serenity Plush. Look forward to hearing from you. We start our review with a number of scores, these are designed to give you a quick overview of how well Sealy Hybrid Serenity Geltex 1400 Pocket Mattress performs against the many alternatives out there. Hi Annie , where would I send those details and pictures ? Would it be possible to email through your order... and contact details? Would it be possible to email me your purcha... se and contact details? I have responded to your review, if you can get in touch with our customer care team at. Here are. Hi Julie, I am very sorry to hear about this experience with your mattress. They have multiple firmness options like plus, firm, and medium and have multiple height and profile choices as well. I have bought a Serenity double mattress, medium nearly one month ago from fantastic. Write a … I am not sleeping !!! Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. Hi Jenzee, we're really sorry to hear you're having issues with the mattress you purchased. Followed instructions yet still doesnt make a difference. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Worst mattress ever purchased!! General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. 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