After waiting for a week, the reply is the same as tracking online! I got a case right now opened by the buyer claiming she didn't received the item. I sold an item that shows in USPS as delivered on the doorstep today. I am going out of town. Please note: We are only able to process your request after 12pm, the next working day from the date on the Delivery Advice. How should I be handling this? Tracking shows they delivered within 2 days. It will stay at GPO for another 5 working days. I have sent emails to myself and they come through and I am receiving incoming emails. Checked along the street etc. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The most recent, I ordered a couple of books online, don’t so before and delivery by SingPost was about 5 days. The BETA website will be unavailable on Monday, 28 Mar 2016 from 0330hrs to 1030hrs (SGT) due to a scheduled maintenance. SingPost shall not be liable for any loss or damage arising from or in connection with any error, omission or discrepancy in the data received. I sent using Royal Mail 48 Tracked (business account). I started a return, and seller accepted. For overseas to local delivery items, upon arrival from overseas, it will take at least 2 working days to transit to the next processing centre for delivery. End-to-end, full scale solutions to grow your e-Commerce business. Tracking shown delivered over a month ago. 1.1 Contact FedEx immediately ; 1.2 Reach out to your designated delivery person; 1.3 Talk to your neighbors; 1.4 Look around your front door ; 1.5 Wait for a few days; 2 How can I prevent this from happening in the future? Details: The item has been marked as delivered and the customer has not received the item. If you don’t collect your item within the stipulated time stated on the Delivery Advice, the item will be redirected to the General Post Office (GPO) at SingPost Centre and you will receive a reminder notification. Get easy access to these Quick Tasks at the top right even after leaving this page. Items occasionally are lost. Due to border control measures, there may be some international services/shipments delay or disruption to and from Singapore. I purchased an item and when I received it item was not as described. RW109769796SG 2020-12-03 Despatched to overseas (Country code: IN), 2020-12-02 Item received at SingPost BMC for processing. we're always thinking about the future. Calculate International Postage. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … © 2021 Singapore Post Limited. Signature box just shows a web link for Hermes corona virus policy. But tracking shows delivered an hour before? Under the delivery date, you’ll also see a note as to where exactly the item was delivered. Standard Chartered SingPost Spree Credit Card, Standard Chartered Business Instalment Loan, Civil Aviation Authority of Singapore (CAAS), Inland Revenue Authority of Singapore (IRAS), Immigration & Checkpoints Authority (ICA). Asked by Mr J Harper | 7/6/2018 11:31:58 AM. Waited for a week and the reply from customer service was that item has been delivered to the address on 22 Nov! So why does it say delivered when I did not receive parcel. Pay-as-you-use eCommerce fulfillment solutions for your online business. Check the delivery address you gave the seller. Now claimed that it is lost and is just refunding me S$68 to close the case! Outdoor bins looked inside. ordered before, singpost often doesn’t deliver. From beauty products, fragrances, supplements and more at SampleStore.com! What will happen to my item(s) if I do not collect it within five working days? I'm running an e-commerce business and SingPost is the bane of my life. Service Announcements. © 2004-2021 ComplaintsBoard.com. Sending Overseas . 2.1 State your shipping details clearly RW109769796SG 2020-12-03 Despatched to overseas (Country code: IN), 2020-12-02 Item received at SingPost BMC for processing. Tracking shown delivered over a month ago. Order your food or groceries from Monga Fried Chicken (Singpost Centre) Delivery to your home or office Check full menu and items Safe & easy payment options Department. Hi. 1 Steps to follow when your package shows delivered, but you’ve not received it. You will still be able to access the old website. level 1 Call SingPost, tell them the tracking number. Parcel can't be found outside. Should I give it a few more days in case it was marked delivered by accident or what? 1-16 of over 1,000 results for "report item not received" Skip to main search results Eligible for Free Shipping. I sold an item that shows in USPS as delivered on the doorstep today. View about #singpost on Facebook. They said they have a picture of proof that is delivered and will email me within 1 week. It seems like item didn't even leave Singapore for 2 months! I’ve feedback to them a couple of times and nothing was done at all. Signature box just shows a web link for Hermes corona virus policy. Item not received but marked delivered. Item says delivered, but did not receive it. Outdoor bins looked inside. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. What kind of investigation is this? Checked with customer service and was told they will investigate and revert. What kind of investigat If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you. Under the delivery date, you’ll also see a note as to where exactly the item was delivered. Sending an item locally? Buyer says she still hasn’t received. I don't want to receive mail at home. Department. So i bought an item from lazada sg 2 days back, and yesterday i received an email saying its delivered but i did not receive it. By may 4th, I still did not receive my products, I contacted the sender who told me my items was sent out in mid april and gave me a tracking number for me to check the status of my items. At SingPost. Find out more. Ask who delivered the package, and ask for the details of that day's delivery. Running a message trace in Exchange online I see the following for recipient_status: We recommend you wait another 2 business days as normally, your package will still arrive. For overseas to local delivery items, upon arrival from overseas, it will take at least 2 working days to transit to the next processing centre for delivery After 5 days finally contacted me and said already delivered. Singapore Post (SingPost) received 91 complaints about misdelivered and lost mail last year, said Senior Minister of State at Ministry of Communications and Information, Sim Ann on Monday (11 February). Free Shipping by Amazon. Get high quality & affordable packing materials at all Singapore Post (SingPost) received 91 complaints about misdelivered and lost mail last year, said Senior Minister of State at Ministry of Communications and Information, Sim Ann on Monday (11 February). Lost my item and claimed that item is untraceable! I was miffed because USPS showed it was delivered. 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