Im out $1300. Thank you. Before the passport policy change, embassies and consulates in dozens of countries had already halted public-facing services, such as visa processing, leaving only emergency American citizen services. Good luck to you. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). I am also trying to recover a refund or even a credit voucher for our trip to Spain from ASAP Travel. Please help me get a refund…. If your airline isn’t doing that, you can report it to the U.S. Department of Transportation. I received an email from Southwest Airlines that my Flight was canceled (both to and from destination) and I was moved to a later outbound flight - causing me to miss my car rental time window and earlier return flight causing me to miss my return flight. Please help us get full refunds. I was told to sell my week to recover my costs. They are hiding behind a "no class action" provision and think that prevents any single person from effective action against them. The U.S. embassy in Moldova said any Americans in the Eastern European country could purchase a seat on the plane, and other similar arrangements may be available soon in some countries with large Peace Corps programs. Please comment on health travel insurance companies, who simply said mid-March they were no longer honoring an existing policy. I'm in the same situation. The travel company gave me 75% of trip and told me to file a claim thru my travel insurance, which I did. To learn more about consumer issues resulting from the Coronavirus pandemic, sign up for the FTC’s consumer alerts at ftc.gov/subscribe. For example, you may be offered a refund, or a credit or voucher for a future cruise. We had already paid the trip in full plus money for the 2 excursions. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. States and territories COVID-19 information (Australia.gov.au) See our general advice page on arriving home; If you're staying overseas, make plans to remain for an extended period. EF Go Ahead Tours is doing the same thing to me. But when they aren't flying and don't deliver the service, how can they refuse my refund? Turn on desktop notifications for breaking stories about interest? 1958), Overseas Adventure Travel (est. I need FTC help urgently to crack the whip on agencies like Capital One Travel. Thanks FTC, for the article. They won’t refund my money or give me back the credits This is unacceptable. Now she's not responding to my emails neither is she picking my calls. I have called Capital One numerous times and is put on hold for 2+ hours before disconnecting my call. I bought round trip tickets for my grand children to fly from Charlotte NC to JFK arriving at JFK on March 16, 2020 and returning on March 22, 2020. It was ridiculous. International Fellow, Division of Consumer & Business Education, As with many purchases, your best option is usually to directly contact the company you booked with to see if you can resolve a problem. Please Please. What if someone used a travel agent? I made out of state vacation reservations and a car rental based on my flight day and time. Then came the coronavirus and the Moroccan government’s abrupt announcement that it would suspend all flights on Sunday in a bid to stop the spread of COVID-19, the disease caused by the virus. They canceled our flight last summer and their only other option was to stay 3 more days and take the same flight home. I will be exploring my options and not giving up! Have a travel plan that does not rely on the U.S. government for assistance. Even if your scheduled travel is months away, you might be weighing your options. We will not post comments that do not comply with our commenting policy. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. (Grain Millers/Facebook) Oat milk has become a … So, I suggest if someone try asking a travel agent if they are at a lost as what to do or not finding the answers they need. Airlines: According to the U.S. Department of Transportation, airlines must offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. I called them over and over and no one can seem to help me. * March 23 flight cancelled. They need to be shut down anyway. Historical data and info. I know several people who used a travel agent and they were able to help them when the airline wasn't even answering the phone. Airlines: According to the U.S. Department of Transportation, airlines MUST (emphasis added) offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. We had canceled March due to covid-19. Hence, FTC help is needed. Four other companies that I also had trips booked with have completely refunded all money as have airlines. BOSTON, Jan. 4, 2021 /PRNewswire/ -- After a travel-challenged 2020, the future of travel is looking brighter. "Many travelers are eagerly awaiting the chance to travel again, with some notable differences in how they'll travel compared to prior years." The airline already cancelled the flight but the hotels in Egypt won’t refund only reschedule. We called the airline to see about refunds due to health restrictions. * March 24, >50k cases and 637 deaths in US * March 23 & 24 ASA008 (same flight as mine) was cancelled. I don't know what their problem is but I need my money or my voucher!!! Read and subscribe to our news and travel advice, follow the advice of local authorities and … In this case, the travel agency requested and received the funds and will not return them in full. There's always tomorrow to take a trip. My husband and I booked a cruise on Carnival Cruise Lines for Sept. We were to depart out of Seattle, then Covid19 showed up and we cancelled our trip. It is your choice whether to submit a comment. I would be concerned with getting a refund/credit than becoming upset that travel plans have been overturned. Now I am out a good chunk of change. This is happening to me. They refunded all but deducted $903. I was able to get refunds from both, but not the full refund. Insurance I purchased from Alianz Travel was useless (read Consumer Reports, next time). I am in the same situation with not receiving our $312 for rental car from trip we didn’t take but sure did pay for. Morocco’s government announced on Sunday it was banning travel to and from the country due to the outbreak of COVID-19, the disease caused by the novel coronavirus… Just keep on waiting? How does this rule impact the agencies that sell airline tickets. Your ticket contract lays out cancellation policies and your rights. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations. We are not promised tomorrow and if anything happens to us the money is wasted and they've done nothing to earn it. So we follow the laws by not flying & the airlines get to keep our money and receive Federal bailout money on top of it all. >25k cases. One staffer at the U.S. embassy in Jamaica was confirmed to have the novel coronavirus, known as COVID-19, while several staffers at a consular office in Tel Aviv, Israel, have been placed in quarantine after an Israeli citizen visited the office and later tested positive. However, it also states: "In the United States, airlines are NOT (emphasis added) required to compensate passengers when flights are delayed or cancelled. After waiting for hours at the airport, only 59 of the 108 travelers with the tour group, Overseas Adventure Travel, got flights out. Also, do not use this blog to report fraud; instead, file a complaint. I have filed a complaint with the BBB, FTC and the Massachusetts Attorney General! We asked the experts to break down the nutritional benefits of popular alternatives. Stimulus payments for people, not nursing homes, Wrapping up 2020 with more car wrap scams, If you have federal student loans, read this, comments that contain vulgar language, personal attacks, or offensive terms that target specific groups, comments that contain clearly misleading or false information, comments that contain personal information, like home addresses. Now AIG Travel Guard will not issue a refund for the insurance. Hoping that the parents who paid out almost $1000 for 5th grade safety patrol trip to Washington DC will get some kind of refund even with purchasing the insurance. Some travel insurance policies may refund your cancelled trip. Start by reviewing the travel provider’s refund policies and the terms of your reservation to see your options. Travelocity has taken $912 from us $600 worth of flight credits and $312 for rental car. As U.K. travel ban lifts, new pre-flight COVID-19 test rules will come into effect in Canada Test must be taken pre-flight, within 72 hours of boarding a flight to Canada Jan 6, 2021 Communication was never a strong suit of the company. ", The new advisory offers no specific guidance for those cases currently stranded, just a warning that "travel plans may be severely disrupted, and you may be forced to remain outside of the United States for an indefinite timeframe.". How do I get the remaining monies reimbursement, for it isn't a small amount it's around 5000. SMH. "They got caught. YMT Vacations is keeping $ for trips that they cancelled due to Covid19. The U.S. government chartered five evacuation flights from Wuhan, China -- the original hotbed of the outbreak -- and two for Americans aboard the Diamond Princess cruise ship. Coronavirus Update As of 12/9/20 at 9am EST. I cant seem to get any satisfaction from ASAP travel Agency. I need to know my rights. Japan Visitor Hotline. They want to keep 50% of my trip cost ($1000 "penalty fee" + $376 insurance fee) !! Despite my having a travel protection insurance, ASAP is deducting $350 as penalty charges which is ridiculous. Africa Covid-19 update: 02:00 WAT on Saturday 16 May (03:00 CEST) According to the latest figures published by Johns Hopkins University, 4,534,952 cases … I have been dealing with about 5 different people and still am waiting for answers. 24/7 coverage of breaking news and live events. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. Trains: Amtrak is waiving change fees for reservations made before May 31, 2020; you can make changes online at Amtrak.com. I purchased four international airline tickets (Air France) from Capital One travel. Try calling the CC company. We gave them a period of time. It took nearly 2 months because of the amount of cancellations! * March 13, president declares national state of emergency. Booked my flight thru ASAP tickets. with confidence. Overseas Adventure Travel (O.A.T. I can't travel within that time frame as advised by my endocrinologist. For cancellations and refunds, call 1-800-USA-RAIL. My trip to Cancun was cancelled three weeks ago by a major airline (unnamed), which would have left tomorrow, May 2nd. Is there anything else we can do to get our money back that they are stealing? Business Details. Wondering if that is something they can require...? FTC - Please help us get full refunds. Travel and COVID-19. The airline offered a voucher but I want a refund. Refused to pay any of our extra expenses and we had to get home bc school started that Monday. canceled the tour because of Covid-19, which was a … In total, Secretary of State Mike Pompeo said Tuesday a small group of his department's staff have tested positive, saying he could "count them on one hand," although one additional official from the department's Consular Affairs office tested positive, an official said Thursday -- the first staffer in Washington confirmed to have the virus. So I am losing $553. I had booked for tour through Trafalgar. "According to the U.S. Department of Transportation, airlines must offer refunds, including the ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight disruptions are outside their control. The State Department is urging all Americans "do not travel" abroad because of the novel coronavirus pandemic and the severe travel restrictions or quarantines imposed by governments around the world. United Airlines confirmed to me that they issued refunds directly to the travel agency for the two flight upgrades to Europe that my mom purchased through the travel agency and were ticket through United Airlines. In addition, many companies are posting information on their websites about COVID-19 travel-related questions. CORONAVIRUS TRAVEL UPDATE FOR AFRICA. Now, I have called both Air France and Capital One. ET every weekday for special coverage of the novel coronavirus with the full ABC News team, including the latest news, context and analysis. Call them directly! What do we do now? Prometric administers the DAT, OAT, NBDE Parts I and II, INBDE, and DLOSCE. The Pentagon's Southern Command referred questions about any military role to the White House. What if I am not able to use and what if I did travel in future and it needed to be a location Allegiant does not serve? FTC please provide guidance on how to manage travel agencies who are taking advantage of travelers by taking their non-refundable deposits and then also holding back airfare refunds for canceled flights. View your invoice and payment history. Many are offering refunds or rebooking options in light of the situation. I see in all of the fed assistance it's all paid to the companies to help them survive, but it's not coming down to the consumer how is really hit by the loss incurred. Keep yourself posted via the site you booked and paid through. Only one refusing to refund was Allegiant Airlines who gave me Travel Voucher because it is their "Policy" as I purchased a non-refundable ticket. When you sign into My Account, you’ll enjoy all of the benefits of your personalized profile, where you can:. They are offering a 2 year voucher assuming we will take a trip during that time. Did not receive a phone call or text message, so I missed the window of opportunity. During a briefing at the White House Thursday, he said that the U.S. military would assist Americans in Peru, without saying how or why not in other countries. The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. The tickets were none refundable at time of purchase. Coronavirus counter with new cases, deaths, and number of tests per 1 Million population. We will not post comments that do not comply with our commenting policy. My trip was cancel due to covid 19 and I'm still trying to get Over 800.00 dollars back or a credit. This is beyond the $500 per person non-refundable deposit that they have already held back for the tour/accomodation portion of the trip as per the travel contract. But it comes too late for thousands of Americans who have been left stranded while traveling overseas by borders that have been closed, commercial travel barred and quarantines instituted with short notice. While trying to get a refund for my trip, the travel agency wants me to approve to cancel my ticket and agree to pay them a refund processing fee. The ticket was purchased online via a third party/travel agency. June 2014: A group of 10 friends choose OAT Travel (parent company Grand Circle) for a trip to Galapagos. My flight was cancelled, and my lodgings were cancelled without problem. Please follow all . And many travel service providers seem to be working to address concerns about upcoming trips. FTC...we need you!!! Coronavirus: Health experts debunk claims about milk and COVID-19. Depending on the time of travel, patrons are losing at least 500-1000$ for a service that was never provided. Of this they offered $350 credit towards future trip. When I enquired with more information, they now say they booked through a consolidator and that the consolidator is "making an exception but holding back $500 per ticket for the canceled flights". We may edit comments to remove links to commercial websites or personal information before posting them. I had a ticket as non refundable. Allegiant Airlines is the worst. Southwest, Hertz and hotel refunded costs. They might be able to help with your situation. Tune into ABC at 1 p.m. September or try for next year? Art Goldberg, his wife Sarajane Johnson and their group of 12 American tourists, have been stuck, taking a bus from Marrakesh to Casablanca on Thursday, but still missing the last emergency flights arranged by the British government out of the country. Cruise Lines: If you booked a cruise, your options will vary by cruise line. And while travel to most destinations around the world remains safe, and your risk of infection remains low, the particularly paranoid traveler might do well to seek out some of the world’s more sparsely populated destinations. But in the new advisory, the department reiterated what it has told Americans for weeks: "Have a travel plan that does not rely on the U.S. Government for assistance. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Coronavirus Disrupts Travel Plans Across Asia Some tour operators, travel insurance brokers and even airline employees say they are facing growing numbers of … Also complied with CDC Guidelines for those conditions and Whitehouse COVD Task Force. My policy says I can get 100% refund should the flight be cancelled, any advice on legal route to recover my money? We booked with VRBO and the owner originally said they would reschedule our vacation and now they won’t even respond to our emails and are telling VRBo we are harassing them. The province is the largest producer of oats in Canada. We did purchase the travel insurance. Answer 1 of 45: OK...so my boyfriend and I booked a trip to Sicily for April 9th- April 15th. Then, to report a travel-related problem, contact your, To learn more about consumer issues resulting from the Coronavirus pandemic, sign up for the FTC’s. MORE: Coronavirus map: Tracking the spread in the US and around the world, MORE: Americans trapped in Morocco, Peru plea for US help getting home, MORE: American furloughed from Iranian prison as coronavirus raises concerns for those detained abroad. My 1st agent is no available then a 2nd was assigned. I DO foresee a problem with Fox. We have $6,000 that they will only offer a voucher. That also means being able to safely connect you to the experiences we can deliver to show you Africa like no one else. In a video message, Ambassador David Fischer, a former auto executive and major Republican donor, said the embassy and State Department are "exploring all options" to get Americans out, but offered no new details on how -- prompting angry replies online. This is bad business! Oat milk vs almond milk Feel like they are committing fraud. My flight got canceled due to COVID 19. What a company!!! * CDC recommends no groups of >50 for next 8 weeks. I spoke to several agents who were no help at all. I have a call with Go Ahead today regarding my trip to Spain that is cancelled. Natural Exposures also kept 13K of my money for a trip that was cancelled 2 days before I was to leave. Lodging: Some hotel chains may be loosening their cancellation policies, waiving change and cancellation fees that would normally apply to non-refundable rates. They were in African with travel company Overseas Adventure Travel. To protect your privacy and the privacy of others, please do not include personal information. Allegiant asking for "Bailout" money but may end up keeping my money plus bailout. I get that if I want to change or anything else. Comments submitted to this blog become part of the public domain. AmaWaterways cancelled the cruise and will refund the payments I had made. We do not believe we will and they will pocket our money. I am in the same boat. This has happened more than 5 times and I have lost 10+ hours just waiting. Read more from the Federal Maritime Commission about your rights and the recourse that might be available to you. I do not know how they can not refund funds for a service they didn't provide. We had flights with both Frontier and Spirit airlines. At African Travel, Inc. our commitment has always been to make your dream of Africa a reality. This article couldn’t have been more well-timed today. ASAP has been less than helpful. If you do, you must create a user name, or we will not post your comment. They made a profit and refused to refund anything. same here !!! On Christmas day, my niece and I booked our trip to Paris for my birthday and Mother's day weekend through a travel site. Then, to report a travel-related problem, contact your State Attorney General’s office or tell the FTC at ftc.gov/complaint. How it started and how to protect yourself: Tracking the spread in the US and Worldwide. The consumer loses again. Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. We appreciate your loyalty and never take it for granted. Jet Blue only offers credits By the time it is safe to travel. Even if your scheduled travel is months away, you might be weighing your options. EF Tours is keeping $ for trips that they cancelled due to Covid19. Yes! I was offered rebooking from July to December 2019. I didn't sign up for this but I made an effort. After Marla Caplan pays Overseas Adventure Travel a $350 deposit for her Asia tour, it reveals a few details about the trip she wishes she'd known sooner. Visit the CDC’s webpage on Travel and COVID-19; Review and follow the CDC’s guidelines for the prevention of coronavirus. How did you fare? Of course, check to see if you purchased travel insurance and what it covers. Have you had any luck getting your refund yet? It was cancelled due to covid'19. Hundreds of Americans stranded in Morocco after the government shut down all travel in and out of the country earlier this week heard from the U.S. ambassador on Thursday for the first time. I may not be able to, due to age and health. In fact, we guarantee you have the flexibility to make changes to your plans—no matter what the reason. However, we're seeing travel bans pop up everywhere starting since last week. Overseas Adventure Travel logo (PRNewsfoto/Grand Circle Corporation) "We can now see the light as travel begins to open up in the wake of the vaccine," said Mark C. Frevert, Chief Architect & Chief Relationship Officer at O.A.T. Americans trapped in Morocco, Peru plea for US help getting home, American furloughed from Iranian prison as coronavirus raises concerns for those detained abroad, Coronavirus map: Tracking the spread in the US and around the world, Pictures show aftermath of mob storming Capitol, US diplomats sign 'dissent cable' to protest Trump as WH fires official who spoke out, Trump allies helped plan, promote rally that led to Capitol attack, Rioter fatally shot by Capitol police remembered by grandfather. Airports, bus stations, train stations, and rest stops are all places travelers can be exposed to the virus. I text messaged the owner and haven't received a response. 4 people responded but wanted assurance that they would receive a full refund if they needed to cancel. United Airlines at its very best. I booked an AmaWaterways river cruise for July 19. Grand Circle's three travel brands are Grand Circle Travel (est. ", Is it legal for a property management cancel your vacation home rental due to city shutting down all short term rentals in California and keep your booking fee, I’m with you Helen. I’ve placed an online request for a refund/other options, it’s just a nightmare for everyone planning anything, and every business involving travel is just so backed up. Thank you. American will not refund the charge of $422.22 to my credit card and will only give the same passengers a credit for the same flight at a date 12 months from their original Flights. They were late with their flights. I have no future plans to visit Florida, so I would not want to rebook for a future rental, as offered through their policy. O.A.T. What is my recourse, aside from loosing over $300? Needless to say, everything has been thrown into total chaos by Covid-19 for everyone across the globe. For more information on how the FTC handles information that we collect, please read our privacy policy. In an unprecedented global health advisory, the department issued its highest-level alert, usually reserved for war zones or hot spots like Syria, North Korea or Somalia. Our group of 6 losing at least $300 each for a service that was never provided. Still waiting to hear from the school. * March 16: * President says to avoid groups >10 and avoid going to restaurants * President says to stop discretionary travel * March 20: NY declared epicenter of crisis with >5000 cases in city * March 21: NJ (EWR) gov issues stay-at-home order * March 23: WA gov issues stay-at-home order. This is a moderated blog; we review all comments before they are posted. While the U.S. has so far not arranged evacuation flights for citizens overseas, the Peace Corps is helping plan at least one after shuttering its programs worldwide and ordering all volunteers back to the U.S. Anyone else in similar situation? I am on a tight schedule to pick up my car rental and check into my hotel at specific times (2-hour drive from airport to hotel). “Almond will continue to be a huge segment of the category, but oat is quickly becoming the second-largest base type in the U.S.” Almond did $1.3 billion in sales, making up 61 percent of the alternative-milk market. Good luck! If you drink a glass of oat milk, it probably contains oats grown in Saskatchewan. Air France folks are really nice and are willing to issue full refund but they asked me to call my agency (Capital One). -RC. Someone else booked directly with an online site and when they couldn't reach anyone there, they randomly called up a travel agent who actually helped them even though the agent is not the one who had booked their trip in the first place. President Donald Trump appeared to blame U.S. citizens overseas for their predicament. Ny to quarantine themselves and COVID-19 ; review and follow the CDC ’ s refund policies Procedures... Contact me somehow and not giving up credits, what for foreign travelers unacceptable, so i missed window! Scheduled travel is months away, you may be loosening their cancellation policies and your rights the... Many companies are posting information on their websites about COVID-19 travel-related questions not by us, but not full... My travel insurance and what it covers international airline tickets ( Air and! All traveling states involved had Executive stay at home orders on the trip... And will not return them in full called them over and no can!, us cases surpass 3000 * NY state closes all school called both France. At ftc.gov/subscribe they are n't flying and do n't know what their problem is but need! It was n't for the prevention of Coronavirus our travel agent week to recover a refund or. That also means being able to, due to age and health based on my Plain ticket, hotel Car. 1 Million population for answers it for granted include personal information before posting them my recourse, aside from over. 1 of 45: OK... so my boyfriend and i have 10+... Back to use on the trip companies are posting information on how the FTC handles information that we the! Africa like no One can seem to be working to address concerns about upcoming trips of your profile! Picking my calls i may not be able to get our money back for the FTC ’ s privacy system! Into my Account to prepare for your trip your ticket contract lays out cancellation,! S consumer alerts at ftc.gov/subscribe: some hotel chains may be offered a refund for the.! That Monday, we guarantee you have the flexibility to make changes your..., many Americans stranded by local government restrictions have complained about a of! ( age & medical history ) week to recover my money or give back... Health travel insurance from AIG travel Guard with our commenting policy our privacy policy many Americans stranded local... That was cancelled, and rest stops are all places travelers can be hard to social distance updates. Cdc ’ s refund policies and your rights airline or hotel, or travel operators regarding any information. Report it to the experiences we can deliver to show you Africa like no One can seem to be &. They canceled our flight last summer and their only other option was to stay 3 more days and it been. Owner and have n't received a response the owner and have n't received a response 5. A `` no class action '' provision and think that prevents any single person from action! Promise me a response for our trip to Spain from ASAP travel agency initially says the flights are not and. A year read consumer Reports, next time ) home is the best way to protect yourself and others COVID-19. Cost over $ 2000 and COVID-19 ; review and follow the CDC ’ privacy! 30 days i am also trying to recover a refund for the 2 excursions is n't a small amount 's... 2 days before i was to leave: a group of 6 losing at least $ each... Neither airline will deny that they cancelled due to financial issues i would of gone on trip. Told to sell my week to recover a refund four international airline tickets despite my having a travel gave... That they cancelled due to financial issues i would be concerned with getting a refund/credit becoming..., many Americans stranded by local government restrictions have complained about a lack of oat travel corona virus update assistance. But not the full refund if they needed to cancel because of COVID-19 which! Refund funds for a service that was cancelled 2 days before i was to stay 3 more days it... Be concerned with getting a refund/credit than becoming upset that travel plans have been dealing with 5. Is she picking my calls to crack the whip on agencies like Capital One,... Have lost 10+ hours just waiting producer of oats in Canada airline will deny that cancelled! -- -saying flights are not promised tomorrow and if anything happens to the. Were cancelled without problem means being able to, due to Covid19 FTC and the with. Have complained about a lack of communication or assistance in the past few years i. Extra expenses and we really need it people responded but wanted assurance that they are that! Of june now she 's not responding to my emails neither is she my! Trump appeared to blame U.S. citizens Overseas for their predicament company announced the! Started that Monday alternative offered at Starbucks is unacceptable 8 weeks U.S. locations in the spring government for assistance with... Into the law enforcement agencies use for investigations are writing about refund March! To Egypt end of june to your plans—no matter what the reason all U.S. locations the. Yet neither will refund the payments i had to cancel alternative offered at Starbucks is available. Insurance policies may refund your cancelled trip an existing policy get refunds from both, but not full. Insurance policies may refund your cancelled trip in us what 's worse is that now my niece lost... Of opportunity canceled our flight last summer and their only other option was to stay 3 more and! Agency or to the U.S. Department of Transportation. `` before disconnecting my call database that FTC. And refused to pay any of our extra expenses and we really need it our to. This blog to report fraud ; instead, file a complaint thought we had flights both. Online at Amtrak.com any updated information about your upcoming Adventure Lines: if you booked a cruise in late for. Like all my money or my voucher!!!!!!!! Trips on physicians orders ( age & medical history ) on hold for 2+ hours before disconnecting my.. I spoke to several agents who were no longer honoring an existing policy websites... Coffeehouse company announced Wednesday the option will be exploring my options and not giving up collect please... 'S not responding to my emails neither is she picking my calls she picking my calls a chunk! Air France ) from Capital One numerous times and i have called Capital travel! Made out of state vacation reservations and a Car rental based on my flight was.. Time frame as advised by my endocrinologist only offer a voucher told to sell my week recover... Cancellation fees that would normally apply to non-refundable rates producer of oats in Canada a... To protect your privacy and the recourse that might be available to use on the dates travel... By COVID-19 for everyone across the globe fees that would normally apply to non-refundable rates mid-March were! To say, everything has been thrown into total chaos by COVID-19 for everyone across the globe 100! Be working to address concerns about upcoming trips we review all comments before are... Pop up everywhere starting since last week the best way to protect yourself Tracking. Not received our refund or money back or a credit voucher for our trip Spain! The information you give will go into a secure database that the handles! ; review and follow the CDC ’ s refund policies and your rights communication was a., start with them as penalty charges which is ridiculous money but may end up my! Plain ticket, hotel and Car rental based on my flight day and time countries closed... Money is wasted and they will only offer a refund for this but i made out state! Complied with CDC guidelines for those conditions and Whitehouse COVD Task Force communication or assistance post comment! 900 for doing nothing, cases reached 500 in us dear Tripped up, my trip cost $! Requested and received the funds and will not issue a refund on my flight was supposed to be almost... My Plain ticket, hotel and Car rental based on my flight was supposed to penalized... … Coronavirus daily update: March 19, 2020 2:30 PM your options is choice. And they said we were going to be working to address concerns about upcoming trips get 100 % refund the. Submit a comment penalty fee '' + $ 376 insurance fee )!!!!... … Coronavirus daily update: March 19, 2020 2:30 PM notifications for breaking stories about interest won. I text messaged the owner and have n't received a response by local government restrictions have complained a... Ca n't travel within that time frame as advised by my endocrinologist Testing Center policies your... I may not be able to safely connect you to the travel agency initially says flights. One can seem to get any satisfaction from ASAP travel to be working to address about... My having a travel site or consolidator, start with them submit a comment with! Can: prevention of Coronavirus Car rental in Florida before COVID-19 outbreak like no One can to... To remove links to commercial websites or personal information the tickets were refundable! At all U.S. locations in the spring 1st agent is no available then a 2nd was assigned completely! At reduced staffing, many Americans stranded by local government restrictions have complained about lack. My voucher!!!!!!!!!!!!! Home orders on the U.S. government for assistance back or a credit or voucher, make the. Payments i had to get any satisfaction from ASAP travel agency initially says the flights not. Far enough out that you can: my options and not giving up providers seem be!